LeadHound Support
Quick answers for installation, searches, free usage, PRO billing and account issues.
Common questions
Google Maps did not open
Open Google Maps in Chrome, then reopen the LeadHound side panel and start the search again. LeadHound requires access to supported Google Maps pages to perform its user-facing search function.
A business has no phone number
Fast Mode saves leads only when a usable phone number is publicly displayed in the search-result card. Results without a visible phone number may be skipped. Complete Mode can be used when you need the alternative supported workflow.
LeadHound says I used my 200 free leads
The free allowance is cumulative and associated with a pseudonymous device/profile identifier. Clearing local results does not reset the free allowance.
I paid for PRO but it still shows FREE
Use the Refresh option in the extension after completing Stripe Checkout. If the payment has been confirmed but the account remains FREE, sign out and back in and refresh again.
How do I cancel or update my card?
Sign in to the LeadHound account associated with the subscription and use Manage subscription. This opens the Stripe Customer Portal for supported subscription-management actions.
I need to delete my account
Account-deletion requests should identify the email address registered with LeadHound. Do not send passwords, card numbers or Stripe secret keys. Use the support/contact option provided on the LeadHound Chrome Web Store listing for the publisher, and reference “LeadHound account deletion” in your request.
Before requesting technical support
- Confirm Chrome is up to date.
- Confirm LeadHound is enabled in
chrome://extensions. - Try the same search with a small number of cities and one keyword.
- Include the LeadHound version number and a screenshot of the extension panel if relevant.
- Never include passwords, card information, Stripe Secret Keys or webhook secrets.